That means that whether your customers talk to your chatbot first on Facebook Messenger, Telegram another day, and on your website even later, your chatbot will still have the full context of your customers' conversations.
Chatbots answer the messages you're probably not answering.
51% of consumers believe that a business should respond to them around the clock.
If you're not answering your customers, your rival probably is. Capture your customers 24/7.
Capture the impulse.
More than 80% of consumers will buy something from you, or book an appointment with you, on impulse. These customers will probably not commit, if they have to wait till the next day to get in touch with you.
Have your chatbot take appointments, or complete purchases, right there and then.
Most of your customers ask the same 3 to 5 questions!
These are simple, repetitive questions that you find yourself answering over and over again.
When your chatbot answers these questions instantly, it frees you to do the things that matter, and your customers get the information they want right there and then.
No customer is the same.
We use artificial intelligence, combined with profiling techniques, to quickly profile your customers and allow you to communicate your value in the way that they will respond to.
In other words, your chatbot speaks your customer's language.
Your customers speak Singlish? No problem.
Our Natural Language Processing and Understanding technology allows your chatbot to handle grammatically difficult sentences, including Singlish.
"Eh I forgot bring my ticket leh, what to do ah?"
No problem.
And, people around the world are
studying Singlish!
Know what your users are feeling.
Our technology captures sentiment at 3 levels - conversation, user, and message.
We help you teach your chatbot how to react correctly to your customers who are happy, amused, surprised, upset, frustrated, or angry.
And use this information later for analytics to see how to better connect with your customers.
The fidelity of information is astounding.
Typical analytics capture what your customers are doing, like going from page to page on your website, or clicking buttons on your app.
Chatbots have so much more information at their disposal because the chatbot is actually talking to your customers.
An incredibly expressive UI.
Want to display hints, or buttons, to guide your customer?
Show pictures of your products, videos of what you do, or even send a PDF of your quotation, all in a single chat.
Let your customer take charge.
Download is friction, and friction prevents your customers from engaging with you.
With apps, your customers have to download it, probably register an account, before they can interact with it.
With chatbots, they simply tap a button and start chatting.
Deliver your products or services immediately.
